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Best Price Guarantee

 

Best Price Guarantee

Best Price Guarantee can happen that a competitor carries a lower price. Therefore, there is the Probaby Shop BEST PRICE GUARANTEE. This price guarantee ensures that you will never pay more than necessary. 

 

Terms & Conditions

  • Currency only applicable for Ringgit Malaysia.
  • Price difference will be calculated based on the net sale price of products as listed on shopee.com.my or lazada.com.my ONLY, excluding special promotions such as vouchers/coupons, cashback or credit card promos, shipping fee, etc., offered from the competitors or their affiliates. Any change(s) on the product price between the period of submission and decision will not affect the initial price report and compensation.
  • The product reported on the competitor's website must still be in stock (i.e. not sold out) and remain available for purchase online at the best price at the time we conduct our validation.
  • Any change(s) on the product price between the period of submission and decision will not affect the initial price report.
  • Only authentic products or authorized/preferred sellers (Lazmall & Shopee Mall) are acceptable.
  • The best price guarantee claim form must be submitted with screenshots of the items being compared with visible prices, date, and timestamp during the encounter, and a website link.
  • Maximum of three (3) claims per user and with maximum of RM 100 compensation per user (in the form of Pro-Point). Any additional claims within the user will be rejected.
  • Price comparisons with overseas items is not accepted for claims as these items although the same, have different warranties and price control.
  • Probaby Shop reserves the right to change these terms and conditions at any time without prior notice at the end.
  • Any dispute in relation to this activity shall be resolved and decided by Probaby Shop. All decisions shall be deemed final.


Invalid Conditions

  • Prices from auctions
  • Prices that require minimum quantity purchases
  • Items that other retailers have listed as Clearance, Closeout, Flash Sales & Limited Quantity & etc.
  • Damaged, Used, Fake products & Refurbished items


Products being reported for price comparison must be of the same:

Type

Description/specification

Brand

Color

Condition

Model year

Freebies

Size

Warranty terms

Origin (local or international)